Frequently Asked Questions
Yes, but only within Europe.
Email us at firstname.lastname@example.org so we can guide you through the process.
Another thing to note is that international payments will have to be made by manual bank transfer and we are unable to send flammable products internationally.
We use DPD, DHL and APC to deliver our packages.
On occasion we will use Royal Mail to deliver packages outside of Mainland UK.
You will be emailed a tracking number that will allow you to track your parcel through one of our delivery companies.
If you have ordered before 2pm you should receive a tracking number that evening. Any orders after that time will be given a tracking number the following evening. This excludes weekends and orders made on Friday after 2pm. Orders made over this time period will receive a tracking number on Monday.
Please be aware that our shipping carriers do not operate over the weekend. Orders made before 2pm on Friday will arrive on Monday. Those made after 2pm and over the weekend will be shipped out Monday.
Once orders are dispatched please allow for 1-2 working days for their arrival.
If it is the case of missed delivery you can go through the delivery companies website to reschedule or if you would prefer you can email us directly.
If it has been more than 2 working days and your package has not arrived and no delivery has been attempted please contact us immediately.
Yes, when checking out please state in the notes you would like this service and we will call to arrange a time. We will also refund the cost of delivery if you choose to collect.
When you come to collect your order please be ready to show your invoice.
Shopping with us
1) Go ahead and register for a general account.
2) Please send a copy of your nail qualification certificate or proof of business by email to email@example.com
3) Once verified we will make the upgrade and email back to let you know. Usually within 48hrs.
For account registration terms & conditions eligibility.
Trade prices will only be shown once you are logged into your account.
All trade discounts are applied at checkout (not in your basket), once you are ready to pay you will be able to see the discounts on the products.
Yes, if the product is faulty or damaged we will issue a replacement or if you would prefer we will give you a refund.
Alternatively we offer refunds for items that are unopened/unused if you decided to change your mind*, but you will be responsible for paying for the item(s) to be shipped back to us.
All faulty products sent back to us will be reimbursed for cost of shipping.
*exclude flattened brushes as they are personalised goods.
An PDF invoice link will be sent to your email once your order has been shipped.
We recommend customers to reach checkout without logging into your account to enable you to see the discount code field. You may then sign in to complete your order (Discount code field is disabled for trade account customers).
On mobile screen the code field is under "Show order summary".
Commonly caused by old cookies on the web browser's history conflicting with new data. The best solution is to clear your browsing history including site cookies or shop online using "incognito mode". This method should works for mobile users too.
If you have bought your Drill from JK London we are happy to repair it for you. Please send it to our shop with your name, the name of your shop and your contact number.
We will asses the damage and contact you regarding the price of repairs or if it would be better to replace the drill entirely.
Can't find what you are looking for?
Get in contact with us and we will get back to you as soon as possible.