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This policy was last updated June 2018.
JK London Ltd is committed to protecting your privacy. Please read this policy carefully as it explains how we collect and use your personal information, for example when you browse and shop on jklondon.com or our mobile site, post comments on Facebook, other social networks that provide us with your personal information.
Personal Information we collect from you
We collect information from you when you:
- purchase products through jklondon.com or our mobile site
- register for an account
- submit a product review, post a response to a blog
- interact with us via social media
- contact customer services
Use of your information
We will use your information to:
- process and fulfil your orders and administer your account
- understand your browsing and shopping habits
- carry out market research
- send you information about the special offers, including promotions in accordance with your marketing preferences
- administer promotions
- improve our products, services, jklondon.com and our mobile site
- respond to your queries
- prevent or detect fraud or other crimes and/or verify your identity
- we will not disclose any information to any company or local authorities except to help prevent fraud, or if required to do so by law.
Provided you have given us your consent, we may send you, by post, email or SMS, details of products, services, special offers, promotions and other information that we think may be of interest to you based on your previous purchases and information you have given to us. From time to time we may also contact you for customer research purposes. You may unsubscribe from such communications at any time, by emailing us. However if you do so you may miss out on some great offers.
Our privacy protection
We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration.
We use are firewalls and data encryption, physical access controls to our centres, and information access authorisation controls to safeguard your information.
We will never share your personal details with third parties to allow them to send you their own direct marketing.
We may share your personal information with companies performing services on our behalf who will only use the information to provide that service.
Third party postage providers (Royal Mail, APC, UK Mail, UPS, etc.) with whom we share delivery address, contact information, and shipment tracking information for the purposes of facilitating the delivery of items purchased and other delivery related communications.
Access to your information, correction and deletion
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email firstname.lastname@example.org or write to us.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You can also ask us to delete or restrict how we use your personal information, but this may impact your access to some of our services.
What is a cookie?
Cookies are small text files containing information which are downloaded to your device (computer/mobile/tablet) when you visiting certain websites. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
Cookies keep track of your movements on the site to track what is in your shopping basket and provide functions to improve your shopping experience. For more information about cookies please google “computer cookies”.
How to turn off cookies
You can choose whether or not to accept cookies by amending or setting the controls on your browser. However, if you choose not to accept cookies some of the essential features of jklondon.com will not work, including adding items to your Shopping Basket or 'Your Account' areas of the site.