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Delivery and Returns

 

This policy was last updated Sept 2016.

 

Where we deliver

 

We deliver primarily throughout the United Kingdom and Europe. If you are outside of the EU please contact us first before placing your order.

 

Delivery services

 

Orders placed before 2pm Monday - Friday (UK Time), except public holidays and weekends, are dispatched the same day. Subject to your payment being processed and stock availability.

 

Orders placed after 2pm during the weekdays or at weekends will be processed and dispatched the next following working day. Please note - Friday orders will not be processed until Monday.

 

Deliveries of parcels and pallets are normally sent via next day courier service (mainland,UK 9am - 5pm). In the unlikely event if you do not receive your orders within the time frame set please get in touch with us immediately.

 

For orders made outside of UK, delivery times vary from country to country.

 

Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery.

 

You may, when placing your order online, specify a different delivery address to your invoice address if that is more convenient for you.

 

Orders weighing under 30kgs are sent by parcel service.

 

Larger orders will be palletised due to size and weight such as ordering tables, receptions, pedicure spa chairs, Palletised items will be clearly labelled on the delivery tab of each product description.

 

All delivery time frames are approximate and subject to availability. The precise timing of a delivery cannot be specified.

 

 

UK mainland address 

 

 

Lead time

Price (£)

Standard delivery

3-5 days

FREE on orders over £30

Tracked delivery

Next working day

£5.00

 

 

EU address (approx 3 - 5 working days)*

 

 

Service

Weight

Delivery Charge

Zone 1

Parcel

Up to 31kg

£28.00

Zone 2

Parcel

Up to 31kg

£32.00

Zone 3

Parcel

Up to 31kg

£48.00

Zone 4

Parcel

Up to 31kg

£120.00

 

 

Zone 1

Zone 2

Zone 3

Zone 4

France

Italy

Norway

Romania

Belgium

Spain

Poland

Lithuania

Luxembourg

Portugal

Czech Republic

 

Germany

Denmark

Slovakia

 

Ireland

Sweden

Slovenia

 

Netherlands

Finland

Greece

 

 

Austria

Bulgaria

 

 

 

Croatia

 

 

 

Estonia

 

 

 

Latvia

 

 

 

Hungary

 

 

 

Cyprus

 

 

 

Malta

 

 

 

Switzerland

 


*may vary from country to country 


Returns procedure

 

We hope you are satisfied with the products you have purchased but we also know that, for one reason or another, there may be time when you need to exchange or return something you have brought.  

 

If you change your mind we accept returns as long as the following conditions are met:

 

1. You contact us within 14 days starting with the day after the delivery date along with your proof of purchase.

 

2. Unwanted products must be returned in its original packaging, be in as new condition and not used.

 

3. It is your responsibility to ensure that your return items are in appropriate protective packaging.

 

4. Products given free as part of a promotion offer can not be exchanged or refunded unless the full offer is returned.

 

If you have received a damaged or faulty product from us you can return it for a repair, replacement or refund. Simply, contact us and we will advise you accordingly. Faulty products returned for testing may take up to 28 days.

 

If the fault with your product occurs within its guarantee period of normally 12 months from delivery, we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.

 

Personalised products, polishes, gel and liquid substances

 

We regret that we are unable to offer an exchanged or refund on personalised, perishable goods or liquid substances for hygiene and safety reasons unless they are faulty. This including but is not limited to nail polishes, gels, acetone, alcohol, lotions and foot spas and equipment. 

 

After-sale repair service

 

Products such as nail file machine head pieces in need of service after many usages may be given into one of our branches for repair. Please allow 5-10 working days for basic repair.

 

Please note - our policy to replace faulty or refund faulty products does not apply to faults or damages caused by accident, neglect, misuse or normal wear and tear. We recommend you keep your order number and details of purchase in case of any queries.